What information do we collect about you?

When using our Products or interacting with us, we collect information about you that we use for different purposes. These purposes include providing you with the services you have requested and communicating with you, but also developing our Products and make them better.

We collect personal information about you when you place an order with your dealer for any of our Products. We also collect it when you register for any of our online services. We collect the personal information to create, operate and improve our Products, provide you with personalised experiences, and help keep you safe. For more information about how we use your personal information, please see the sections titled How Do We Use Your Information? and Our Products.

We collect the following categories of personal information depending on the product or service you use:

Identity information includes your first name, last name, username or similar identifier, date of birth, and gender. We collect identity information when you, your dealer, or your clinician reaches out to us for services, when you make a request, or when you lodge a complaint. In some cases, we receive your identity information from your dealer or clinician when your product order is placed.

Contact information includes your email address, mailing address, or phone numbers. We collect your contact information when you reach out to us for services, to make a request, or to lodge a complaint. In some cases, we receive your contact information from your dealer or clinician when your wheelchair order is placed.

In most cases, we collect this personal information as a processor or business associate of your dealer or clinician; however, there are instances where we act as a controller or non-covered entity health care provider when processing this information, such as complaint handling, product maintenance, accounting processes, etc.

During a client evaluation, we collect your body measurements to provide you with a wheelchair custom fit to your specifications and needs.

When you are ordering certain seating and positioning products, we conduct pressure point mapping to custom fit your seating and positioning needs.

Transaction information includes details about you order history, including products and parts, and other details of products and services you have purchased from us.

Before you may enrol to access our software and apps, you or your clinician will need to register for an account with the product (?User Role?). Information collected in the registration process includes your name and email address. Your User Role is subject to approval by Permobil. Once you have registered and your User Role has been approved, you will receive a username and password.

Technical information includes internet protocol (IP) address, your login credentials, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and our online products.

Usage information includes details about how you use our website, products and services. This includes your seating and positioning regimen when you register for the Virtual Seating Coach.

If you have registered for any of our online services, we collect information on behalf of the clinic or health services provider that you have chosen to deliver and maintain our Products, including information about your use of our Products, please see the Our Products section for further information about what type of information related to our Products that we collect.

In conducting business, we will receive and create records containing limited health information. Any health information collected is not combined with data from other Products or used for other purposes without your explicit consent. For example, we will not use your health information to market or advertise our Products to you without your explicit consent.

Permobil offers location-based products that require your explicit consent prior to activation. To provide these location-based Products, we collect, use, and share precise location data with you, your legal guardian, your dealer, or your clinician with your consent. The information shared includes the real-time geographic location of your wheelchair when the GPS device is activated. You can turn on or off location data collection on your device in the My Permobil smartphone app, on the My Permobil website, by contacting your dealer, or by contacting us.

Permobil offers power wheelchairs with sensors that will collect data about your location, wheelchair mileage, battery status, maintenance information, diagnostic data, and service data about the Products that you use and receive from Permobil upon activation. These sensors are inactive at the time you receive your power wheelchair and can be activated at your request. Your dealer can provide you with information on how to activate the device sensor.

Information about your use of our Products is occasionally collected on behalf of your clinic or health services provider to aid you in your specialised treatment. Depending on our Product, you can control what sensor data the device and the apps can use by contacting your dealer or sending an email to privacy@permobil.com.

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